1st box: You will receive your first box as soon as you place your oder. The shipping delay will consist of 3 to 5 days.
Following boxes: All subsequent boxes will be sent out on the same day of each month depending ont elf frequency you chose. The shipping delay will consist of 3 to 8 days.
Example: If your ordered a subscription box service on January 17 at a 2 month frequency, your next box will be sent out on March 17, and you can expect to receive it within 3 to 8 days.
Boxes are shipped using Canada Post. You have two delivery options:
Tights sizes are based on your height and weight. Consult our size chart to determine the right size for you. If you’re in-between two sizes, we suggest you opt for the larger size, as you’ll be more comfortable and your tights will be less prone to snags and rips.
If you realize that the size you have chosen is not suitable, do not hesitate to contact us by email at [email protected] so that we can change the size of your subsequent boxes
Each box contains 2 pairs of high-quality tights, made in Quebec or Italy. Subscriptions cost $27.50 per box. Delivery is included.
You have two choices: Choose what tights will be in your next box or let our style experts choose for you.
We select each pair of tights specially for you, based on your Style Profile. Your style profile is created when you sign up, and is based on a questionnaire about your fashion preferences.
Or, if you prefer, on your style profile you also have the option to choose the exact tights you would like to receive. Items will be shipped depending on availability.
In order for our style experts to make the best selection of tights for you, we invite you to complete our Style Profile where you can share your style and fashion preferences.
Step 1: Create your account at fromrachel.com/my-account/
Step 2: On the My Account page, click “Complete your profile”
Step 3: Chat with Rachel and share your style preferences. Your answers will be saved automatically
We offer three frequencies for your subscription: one box monthly, one box every two months, or one box every three months.
First box: Your card will be charged on the same day that you ordered the first box.
First box: You will be charged on the same day as your purchase.
Subsequent boxes: You will be charged for subsequent boxes on the same date as the start of the subscription according to the frequency that you chose.
It is very simple to unsubscribe at any time you wish:
Subsequent boxes: Your card will be charged on the same day of the month, according to the frequency of subscription you have selected
Yes, returns are allowed provided the tights have not been worn. Contact us at [email protected]el.com to begin the return process.
Adresse d’expédition pour le retour :
Le Coffret de Rachel
5333 avenue Casgrain, suite 709
Montréal, QC, H2T 1X3
Yes, provided the tights have not been worn. Contact us at [email protected] to begin the reimbursement procedure.
Simply send us an email at [email protected] specifying your new address and we will save it to your file.
Yes, boxes are shipped throughout Quebec and Canada at no extra charge. Unfortunately, our service is not yet available outside of Canada.
You can pay for your order by Visa, Master Card or American Express.
If your credit card is no longer valid or you just want to change your bank details, you can update the information yourself through the My Account page.
Rachel’s is proud to offer you a completely secure online shopping environment. Our site is secure with a GoDaddy web server certificate, which means that all transactions on the site are protected by SSL encryption. We do not store any confidential data on our server.