Recevez vos cadeaux à temps. Passez votre commande avant minuit le 11 déc. pour la recevoir avant le 24 déc*.
Livraison gratuite sur les commandes de 50$ et plus
MAGASINER
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All items purchased as of december 2nd, 2024 can be returned or exchanged until January 15th, 2025*.
*Please note that items with a discount of 70% or more are final sale and cannot be returned.
We want you to love every new Rachel piece in your wardrobe. If it’s not quite right, we're here to make returns simple! Please read through our policy to help us make this process smooth and effortless for you.
Special Note on Tights
Our 20D and 30D sheer tights are crafted with care and known for their high quality, but they’re still delicate and need extra care. If they happen to snag or get damaged on the first wear, please reach out to our team—we’re committed to making sure you’re happy with your purchase and will work with you to find a solution.
To return an item: Verify that your item is eligible for return. If it is, fill in this short form and we will quickly send you a return label to print. Drop off your parcel within 15 days. If we do not receive it within this time, the return will be canceled.
Please note that because of the Canada Post strike, delays in returns will be waived accordingly.
To exchange an item: Although we don't offer direct exchanges, we're happy to refund your initial order so you can reorder the size or style that's right for you. Simply return your item, and place a new order.
* If we make an error in your order, rest assured that we will correct it at no extra charge.
If your package is sent to the wrong address due to an address error, we cannot reship it free of charge. If the address exists, please check with the occupants, as they may have received your package.
If the package returns to our warehouse, we’ll gladly issue a refund.
Please ensure the address provided is correct and track your shipment using the link provided.
Orders that remain unclaimed after 30 days will be canceled without refund or exchange.