Shipping Policy

Shipping

Shipping Information

In the overview below you will find information about transit times and prices for the different shipping methods. Shipping times are approximate and should be seen as a guide.

 

Shipping Method

Transit Time

Price

Quebec (urban areas)

1–3 business days

C$8.50 for orders under C$75

Free for orders over C$75

Quebec (remote) & Rest of Canada

3–8 business days

C$8.50 for orders under C$75

Free for orders over C$75

United States

3–8 business days

US$16 for orders under US$90

Free for orders over US$90

Europe

2–5 business days

€7 for orders under €60

Free for orders over €60

*We are not responsible for delays caused by U.S. customs.

Any Additional Costs on Non-Canadian Purchases

Rachel customers do not have to pay any additional customs costs for orders delivered outside of Canada. The price you see at checkout is the final price you’ll pay.

We’ve got the import duties covered for you!

Shipping times are approximate times and should be seen as a guide.

Frequently Asked Questions

How long does shipping take in Canada?
Orders in urban Quebec usually arrive within 1–3 business days. For remote Quebec and the rest of Canada, shipping takes about 3–8 business days.

How much is shipping within Canada?
Shipping is C$8.50 for orders under C$75. Orders over C$75 ship free.

What about shipping to the United States?
Shipping to the U.S. takes 3–8 business days. Orders under US$90 ship for a flat rate of US$16, while orders over US$90 ship free.
*We are not responsible for delays caused by U.S. customs.

Do I need to pay customs or import duties?
No — Rachel covers all import duties for orders outside of Canada. The price you see at checkout is the final price you’ll pay.

How long does shipping to Europe take?
Shipping to Europe takes about 3–8 business days. Rates will be shown at checkout. Free shipping thresholds will be announced soon.