Help & FAQ

Absolutely! Our tights are available in sizes A to G, and all new styles are designed with inclusivity in mind.

We also offer a seamless collection made with ultra-stretchy fabric—our XL/2XL size in this range can comfortably fit up to a 3XL.

We’re committed to offering sustainable, inclusive styles that everyone can feel great in. Your feedback helps us grow—feel free to share!

Yes! We have a maternity tights collection designed to grow with you and keep you comfortable throughout your pregnancy.Many of our skirts, dresses, and shorts are maternity-friendly too.

Expecting moms also rave about our Seamless Undershorts and Eversoft Nylon Undershorts—they help reduce thigh chafing and provide gentle belly support.

We’re so sorry to hear that! Our tights are designed with durability in mind, but if yours were damaged on the first wear, reach out to our customer service team—we’re here to help.

We’ll work with you to find a solution so you’re never left without the comfort and confidence you deserve.

Our resistant tights are designed to keep up with your lifestyle. Made with a higher denier, they’re stronger and more durable than sheer tights, reducing the risk of snags and tears. While no tights are truly indestructible, ours are crafted to outlast the rest—so you can feel confident every step of the way.

Are resistant tights completely tear-proof?

While they’re not completely tear-proof, our resistant tights are engineered for resilience. Made with recycled fibers and a higher denier, they can handle the challenges of daily wear better than traditional tights. Treat them right, and they’ll stand up to whatever the day brings.

Denier measures the thickness and density of the fibers in your tights. The higher the denier, the thicker and more durable the fabric.

Our resistant tights (50D and 80D) are made with a higher denier to offer enhanced durability, while still feeling soft, flexible, and stylish.

Looking for the best of both worlds? Our Over-the-Knee (OTK) tights feature a 30D sheer thigh for a feminine, elegant look, combined with a 60D opaque leg for added strength and comfort.

Your tights deserve the utmost care to keep them looking and feeling great:

Hand wash in cold water with an eco-friendly detergent for the gentlest clean.

If machine washing, place them in our Wash Bag and use the delicate cycle with cold water (note: machine washing may reduce the longevity of your tights).

Always air dry to preserve shape and fabric quality.Never dry clean, iron, or tumble dry—these can damage the fibers.

Our collections are thoughtfully manufactured in Italy, Canada, and China. We partner with suppliers who prioritize ethical working conditions—ensuring employees receive fair wages and work in safe, respectful environments.

Want to know where a specific item is made? Just check the product page—you’ll find the country of origin listed there.

If your order hasn’t shipped yet, we’ll do our best to help! Whether you want to add, remove, or change the size of an item, contact us right away via rachel@fromrachel.com.

Please note: We can’t guarantee changes, even if you contact us quickly—our team will do everything they can.If the order has already shipped, no changes can be made. In that case, you’ll need to place a return (fees apply).

It might not be too late! If your order is still being processed, contact us immediately via rachel@fromrachel.com with your complete and correct address. A team member will confirm if the change can be made in time.

If your order hasn’t shipped yet, we’ll do our best to cancel it and issue a full refund. Please contact us as soon as possible via rachel@fromrachel.com.

Keep in mind that our team responds within 24 to 48 business hours, so your order might ship before we can process your request.

If your order has already been shipped, you’ll need to make a return—fees will apply. We’ll issue your refund once we receive the returned item.

We offer plenty of ways to help you save while shopping:

Join our Newsletter and get 15% off your next order—plus early access to exclusive offers and product launches.

Sign up for Radiant Rewards, our loyalty program, to become a member and unlock free perks, members-only promotions, and more.

Points expire automatically after 12 months of inactivity, meaning they will expire if you don't make any purchases, don't spend any points or don't accumulate any points within 1 year.

The Office de la Protection du Consommateur states: “Accumulated exchange units can expire if you do not receive any or if you do not exchange any during a period determined by the merchant. This period must be at least one year.“

Points cannot be redeemed for cash, cannot be exchanged for anything other than Radiant Rewards coupons and cannot be transferred.

No. Tier status is based solely on how much you’ve spent in the past 12 months. Points usage has no incidence on tier status. Just reach the required spend amount per year to keep your tier status.

There is no minimum purchases required to reach Sunrise.

To reach Golden Glow, a minimum purchase of $250 in the last 12 months is required.

To reach Peak of the sun, a minimum purchase of $350 in the last 12 months is required.

To keep your status the following year, you need to spend the minimum amount required to stay in the tier. Otherwise, your status will drop one or two tiers below.

For exemple: You spent the required $350 to reach Peak of the Sun on May 1st 2023. To keep your status, you will need to spend another $350 between May 2nd 2025 and May 1st 2026.

Earn points on all your purchases with Rachel‘s Radiant Rewards. To join, create an account, it's free! No minimum purchase is required to join the loyalty program at Sunrise level.

Once registered, you will start collecting points and rewards on all your purchases at Rachel. Make sure you are logged in to your account to view and redeem your points.