From Rachel Return, Refund and Exchange Policy
Returns and refunds
For a return, the request must be made within 30 days after your order has shipped. The products must be in their original condition, in their protective compostable pouch and not have been worn and / or washed.
All items will be inspected upon arrival at our warehouse. All tights must be returned in their compostable pouch, sealed and unopened (with their identification cards). If we believe that the items are not in their original condition, we reserve the right to refuse them. Please pay close attention to animal hair, deodorant stains, hair, etc.
- Products identified FINAL SALE cannot be returned.
- Tights cannot have been tried on, for hygienic reasons and must be in their compostable pouch with their identification card to be approved for a return.
- Panties cannot be returned, for hygienic reasons.
- Microfiber shorts, shaping shorts and seamless shorts cannot be returned, for hygienic reasons.
- Bikini bottoms and one-pice swimsuit can only be returned if the hygienic protection has not been removed, unless the item is identified as a FINAL SALE (in which case, you cannot return it).
Please note that we do not offer exchanges, you will have to request a refund and place a new order by yourself in our online store if you wish to order another size. We will issue a refund on your original order once we receive and process it. However, if we made a mistake with your order, we will send you a new order without any additional fees.
Once your return has been approved, you have 15 days to drop off your package at the post office. If you haven't returned your package after this delay, the return will be rejected and cancelled.
Return fees :
- Canada : CAD$8 for shipping
- United States : USD$15 for shipping
Unclaimed orders or address errors
If an order is returned to us because it has not been claimed at the post office or due to an address error, a member of the team will contact you by email. If we have no news more than 30 days after this email, the order will be canceled without refund and without possibility of exchange.