Terms & Conditions

Terms & Conditions

This website is operated by From Rachel Throughout the present general conditions, the terms “we”, “us” and “our” refer to From Rachel. From Rachel offers this site, including all information, tools and services available to the user, subject to acceptance of all terms, conditions, policies and notices stated here.

By visiting our website or by submitting an order, the Purchaser undertakes and agrees to be bound by the following terms and conditions (“Terms of Use”, “conditions” “) including the additional terms and policies mentioned here in or available by hyperlink.

Please read these terms of use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not accept all terms and conditions of this agreement, then you can not access the website or use the services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools that are added to the current website will also be subject to the Terms of Service. You can check the latest version of the Terms of Use at any time on this page. We reserve the right to update, amend or replace a portion of these Terms of Use by posting updates and / or changes on our site. It is your responsibility to check this page periodically for changes. Your continued use, your access to the Site following the posting of changes constitutes acceptance of those changes.

  1. Conditions for online store

By accepting these Terms of Use, you declare that you are at least the age of majority in your state of residence.
You can not use our products or services for illegal or unauthorized purposes and you may not violate any laws in your jurisdiction. You must not transmit viruses or any code of a destructive nature. Any breach or violation of any terms will result in immediate termination of your services.

  1. Terms

We reserve the right to refuse service to anyone for any reason at any time.

You understand that all transmitted information (except credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. The credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit a part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without written permission express.

The headings used in this Agreement are included for convenience only and do not limit or affect in any such conditions.

  1. THE ACCURACY, completeness and timeliness of information

We are not responsible if information made available on this site are not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources, more accurate, or more complete information.

This site may contain past information. The former information necessarily is not current and is provided for information purposes only. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to follow the evolution of our website.


  1. Changes to services, prices, currencies and payment

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

All advertised prices listed in the website does not include sales tax, use, goods and services / harmonized taxes and other taxes. These charges imposed or collected by the seller seller are added to the advertised price, as shown in the order confirmation and must be paid by the buyer.

All prices are in Canadian dollars.


  1. Products and services

Some products and services may only be available online on the website. These products or services may have limited quantities and are subject to return or exchange, only according to our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We can not guarantee that your computer’s screen display of any color will be accurate.

We reserve the right, but have no obligation, to limit the sales of our products or services to any person, geographic area or jurisdiction. We can exercise this right in case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice at the sole discretion of Rachel’s Box. We reserve the right to remove any product at any time. Any offer for any product or service made on this website is void where it is forbidden.

On fromrachel.com website, Buyer may purchase products and subscriptions. The subscription to a subscription allows buyer to receive a box, on a regular basis, containing two pairs of tights, or related product, depending on the selected frequency.


  1. Delivery

The delivery service covers only Rachel Case Canada, as determined in section “geographic area”. The boxes will be delivered to the address provided by the Buyer in the information form completed by the Buyer upon payment. In case of address change, it is up to the Buyer to make the change to the shipping address in “My Account” section or by contacting the following address: info@lecoffretderachel.com in order to notify the information change. Rachel’s box can not be held liable for delays in delivery and the consequences that may result. If the package is returned to From Rachel, a second delivery will be made at the expense of the Buyer.


  1. Billing Accuracy

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed on the same credit card, and / or orders that use the same billing and / or shipping address. In the event we make a change or cancel an order, we may attempt to notify you by contacting the e-mail and / or billing address provided at time of purchase. We reserve the right to limit or prohibit orders that, in our sole discretion, seem to be determined by dealers, resellers or distributors.

You agree to provide the correct information for all purchases in our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transaction and to contact you if necessary.

For more details, please refer to our return policy.

  1. Unsubscribe


Only Subscribers with pre-authorized band payement can unsubscribe.

Upon completion of payment, the Buyer will receive an email with a detailed invoice of payment. To unsubscribe, Buyer must log in to My Account and click “On-hold” or “cancel” to end the subscription.


  1. Geographical area

From Rachel is only available for Canada and the United States. Subscriptions do not meet this geographically requirement will not be considered.

  1. Optional Tools

We can provide you with access to third party tools on which we have no control. You acknowledge and agree that we provide access to the tools “as is” and “as available” without any warranty, representation or condition of any kind and without any approval. We shall have no liability arising from or relating to your use of optional third party tools.

Any use of optional tools offered by the website is entirely at your own risk and discretion and you should ensure that you are likely familiar with and that you approve the conditions under which the tools are provided by the third party vendor concerned.

We can also, in the future, offer new services and / or functionality on the Website (including, the release of new tools and resources). These new features and / or services are subject to these Terms of Use.

  1. Links to third party

Certain content, products and services available through our Service may include materials from third parties.

The third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and shall have no liability for third party materials, web sites, or for any other materials, products or services third.

We are not responsible for any injury or damage related to the purchase or use of goods, services, resources, content, or other operations carried out within the framework of third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before you engage in a transaction. Complaints, concerns or questions regarding third party products should be addressed to the third party.

  1. User comments

If, at our request, you send specific submissions (for example contest registrations) or without a request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, mail or otherwise (collectively, “Comments”), you agree that we may, at any time, without limitation, modify, copy, publish, distribute, translate and otherwise use in any medium any comments you have put forward to us . We are and will not be obliged (1) to maintain honest reviews; (2) to pay compensation for the feedback; or (3) to respond to all comments.

We may, but have no obligation to, control, edit or remove content that we determine in our sole discretion, unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of some or these Terms of Service.

You agree that your comments will not violate any third party rights, including copyright, privacy, personality or any other personal or proprietary rights. You also agree that Your Comments will not contain libelous or otherwise unlawful, abusive or obscene, or computer viruses or other malicious software that might affect in any way the operation of the service or related website. You can not use a false e-mail address, pretend to be someone other than yourself, or induce others or us or astray ourselves as to the origin of any comments . You are solely responsible for your comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

  1. Personal Information

Your request for personal information in the website is governed by our Privacy Policy. To view our privacy policy.

  1. Errors, inaccuracies or omissions

Sometimes there may be information on our site or typographical errors, inaccuracies or omissions may relate to product descriptions, pricing, promotions, offers, shipping product, time transit and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or on a related website is inaccurate at any time without notice (including after you have submitted your order).

We assume no obligation to update, amend or clarify information on a related Web site, including, without limitation as to price information, except as required by law.

  1. Prohibition of Use

In addition to other prohibitions set out in the General Conditions of Use, you may not use the site or its contents: (a) for any unlawful purpose; (b) to solicit others to perform or participate in illegal acts; (c) violate regulations, provinces or states, rules, international local federal laws or regulations; (d) achieve or infringe our intellectual property or intellectual property rights of others; (e) to harass, abuse, insult, injure, defame, slander, belittle, intimidate or discrimination based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the operation of the service or any related website, other sites or the Internet; (h) collect or track personal information from others; (i) obscene or immoral purposes; or (j) interfere with or circumvent the security features of the Service or any linked web site, other sites or the Internet. We reserve the right to terminate your use of the Service or any Web site linked to the violation of a prohibited uses.

  1. Disclaimer of Warranties, Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, about, secure or error free. We do not guarantee that the results that may be obtained by the use of the service will be accurate and reliable. You agree that from time to time, we may remove the Service for indefinite periods of time or cancel the service at any time, without notice.

You expressly agree that your use or inability to use, the service is at your sole risk. The service and all products and services that are delivered by the service are (unless expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranty or condition of any kind, express or implied, including any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Rachel’s Box, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, licensing services or licensors providers can be held liable for any injury, loss, claim, or any direct, indirect , incidental, punitive, special, or consequential damages of any kind, including, without limitation, loss, loss of revenue, loss of savings, loss of data, costs of replacement or similar damages that they are based on contract, tort (including negligence), strict liability or otherwise, arising out of your use of any of the services or products purchased using the service, or any other claims related to any way to your use of the service or product, including but not limited to, any errors or omissions in any Content, or any loss or damage of any kind resulting from the use of the service or any content (or product) posted, transmitted or otherwise made available via the service, even if advised of their possibility. Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability is limited to the maximum extent permitted by law.

  1. Indemnification

You agree to indemnify, defend and hold harmless The Rachel Case and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your violation of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of third parties.

  1. Autonomy

In the event that any provision of these Terms of Use shall be deemed unlawful, void or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by applicable law, the party deemed to be severed from these Terms of Service, this decision shall not affect the validity and enforceability of any remaining provisions.

  1. End

The obligations and responsibilities of involved parties before the date of termination shall survive termination of this Agreement for all purposes.

These Terms of Use are effective until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services, or if you stop using our site.

If, in our sole discretion you will not obey, or we suspect not meet or comply with any term or provision of these Terms of Use, we may also terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and / or accordingly may deny you access to our services (or any part thereof).

  1. Entirety

The failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These terms of use and policies or rules of operation displayed by us on this site or in respect of this service constitutes the entire agreement between you and us and governs your use of the Service, replacing the agreements, communications and prior or contemporaneous proposals, oral or written, between us and you (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting committee.

  1. Changes to terms of service

You can review the most current version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, amend or replace a portion of these Terms of Use by posting updates and changes to our site. It is your responsibility to check our website for changes. Your continued use or access to our site or service after the posting of any changes to these Terms of Use constitutes acceptance of those changes.

  1. SMS

Mobile Terms of Service
From Rachel
Last updated: June 15, 2022

The From Rachel mobile message service (the "Service") is operated by From Rachel (“From Rachel”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to From Rachel’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of From Rachel through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with From Rachel. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18553395088 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other From Rachel mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18553395088 or email rachel@fromrachel.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

  1. Information

All questions about the conditions of service should be sent to the following address info@lecoffretderachel.com.

(Updated 2022/10/05)